What are the benefits of creating an account online?

By creating an account at our website, you will be entitled to the following benefits:
Newsletter - If subscribed, you will be updated with the latest news on New Products Release, Promotional Discounts and more. You can always enable or disable the newsletter subscription feature at My Account.
Order Progress - View the progress status of your current order at My Account.
Order History - View your history of purchases at My Account that you have made with us.
Products Reviews - Share your opinions on products with our other customers.

How to make an order to us?

Just add the item you want to the shopping cart, and checkout. Fulfill your information including full name/tel phone/email/valid shipping address, then click continue to pay via your credit card (Visa & Master only). Please leave us the size and color of you on the comment box when placing order. For off-line payment, we accept western union/moneygram/bank transfer, please contact us for more details.

Can you send me a product catalog?

If we tried to capture our enormous items on paper, it would be thousands of pages ... imagine getting that in the mail! And, it would need to be constantly updated as we add new products. Our customers overwhelmingly prefer our quick-and-easy online shopping experience.

What is the quality of your products?

We make sure that every product we sell is individually handpicked to ensure the high standard of quality our customers expect of us. We also make sure to scout various markets for the best prices of individual products so as to pass on the savings to our customers.

How often is your website upload with new products?

We try to update our website with new products almost constantly. You can keep up with our new products by visiting our site from time to time by checking out our Whats New sections available in every category. Or you may also subscribe to our newsletter and be updated to the arrival of any new products as well.

What payments do you accept?

We accept credit cards (Visa or Master), Western Union, Moneygram as well as wire-transfers

How To Pay By Credit Card?

We accept Visa, Mastercard only.

Our online real-time payment gateway is provided by GSpay, who is one of the leading online payment processing companies in the world. The transactions take place in a secure environment (SSL), and we are not informed of any of the card details. We only receive an ok/not ok message from GSpay, indicating the final result of your transaction. These are highly secure, and governed by a 24/7 fraud and support team.

When you use GSPays features for making a payment, you will automatically get a account that you can use to later log in and review all payments made through GSPay. You will also receive a confirmation email from GSPay stating the approval of your card details and online purchase.

For further information about GSPay, please visit them at http://www.gspay.com/.

How to Pay By Wire Transfer/Moneygram/Western Union

Please contact the salesman 91handbags@gmail.com for more details.

Is there a limit to how many products I can order?

No, there is no limit as to how many products you may order at once. In fact, we encourage you to order more to get greater discounts and FREE GIFTS. But when you pay for your order which is exceed $500 by credit card, please pay it each time under $500 dividually.

When will my order be shipped?

All stock merchandise will be dispatched for shipment within 2-3 working days of receipt of order. You will be notified via email of any back orders, or other delays in shipping your order. We offer delivery via Registered International air parcel which takes up to 5~7 working days for you to receive your goods.

How long would it take to receive my items after placing order?

The total time required would be order processing time plus shipping time. A rough estimate for delivering to any major city in the world would be as below:

Stock Orders with Express Shipment: ~5 to 7 working days
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NOTE:For request of urgent delivery, please specify when ordering and we might be able to shorten the lead time if condition permits.

What about out-of-stock items?

We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you via email. You may cancel any unavailable merchandise or have a back-order entered at that time.

If I purchase other products on your website, will they all be shipped in the same package at the same time?

Usually yes, we will try to pack it all in same package, however, there are cases that the package is not big enough to hold all the items or there is a longer processing fee for a certain item which will cause delay and therefore end up in a different shipment

Can I cancel my order?

Customer satisfaction is important to all of us. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. A 5% cancellation charge will be imposed to offset the charges of online payment gateways. However, we shall not be able to process a cancellation once your order has been shipped.

Note: All items must be paid in full at time of order and may NOT be cancelled once we have ordered your merchandise.

What countries do you ship to?

We ship to virtually all major countries with most buyers come from USA, Canada, UK, France, Australia, Japan, etc.

What is the cost of shipping?

91handbags.com provides free shipping cost to customers from US/UK/Canada/France/Japan/New Zealand/Australia/Ireland and some other countries. We don’t ship to all countries in the world. Please enquiry me for more details.

How do you protect your goods during shipping?

We pride ourselves in individually hand wrapping each and every item personally and depending on the material type of good will use the appropriate protective packing material to avoid any foreseeable transit miss-handling that may occur. We use bubble-wrap, foam peanuts, thick plastic and cardboard protective packaging for packaging.

How to track my shipment?

Once your order has been shipped, we will provide you a tracking number, please enter this tracking number at relevant site below to track your shipment:
http://www.usps.com/(USA)
http://parcelforce.com.(UK)
http://www.ems.com.cn/english-main.jsp (Rest of the World)

Note:
EMS: En-route tracking information is available once the parcel arrives at destination country.

Who pays for export custom duty?

We will be responsible for all export custom duty on our side only.

Who pays for import custom duty?

Import custom duty is usually paid by the customer. In the very rare case, your package is held by customs and liable for import duty.

How about the charges & exchange rates?

For customers who paid by credit card, please note that there may be very slight differences in your credit card statement with the total amount stated in your order invoice due to fluctuations in foreign exchange rates from the time your card is charged in US$ currency to the time our bank converts it into Hong Kong currency (HK$).

How do I exchange items?

The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.

What should I do if the goods received are damaged?

All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.

Can I have refund if I reject my package when it is delivered to me?

If customers reject the package because of customs issue or other issues arouse at their side, we will NOT be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.

What is your address for returns or exchanges?

We usually advice customer to contact our staff before sending items back to us, as there may be times when we can help you avoid unnecessary costs of sending your items back to us. We'll tell you the best way to handle your returns or exchanges and what you can expect from our end. In the event you have to send the items back to us, please contact our exchange department via this address:

91handbags@gmail.com

Who pays for shipping exchange or return items back to 91handbags.com?

In a normal event, the customer will be responsible for shipping their items back to us, as well as to be responsible for re-shipping exchange items back to you. Thus, we suggest you make careful selections for item before you finalize your order. Please refer to the appropriate size chart information when ordering clothes. Our size charts follow US standards.

Can I get a refund?
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All the products in our store are promotion sale, We are sorry we cannot accept money back if the goods are sold, only accept product exchanging in case of size and quality problem. Refuse to pay if you don't agree to this term..

What happens after I place my order?

Our ordering system immediately emails you a copy of your latest order once you've placed an order through our online order form. You will also receive another email from us in about 4-5 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email copy(i.e. the same email address you specified when filling out our online order form).

I haven't received any information about order status. Is there a problem?

You should have received an acknowledgement approximately the status of your order in about 4-5 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you(i.e. the same email address you specified when filling out our online order form). Otherwise, contact our staff 91handbags@gmail.com for help.

I still haven't received my package within the time you specified. What's wrong?

We usually need 2-3 working days to process your order before it is shipped out. Once it's shipped, it will take another 5-7 working days for your package to arrive at its shipping address. In the rare event that the recipient faces unexpected delays in receiving our products, this could be due to a customs holdup. These holdups are usually temporary before the goods are re-released to the recipient. The holdups are part of random checks conducted by customs staff to ensure that packages originating from overseas do not contain harmful ammunitions or chemical products. Please allow a grace waiting period of about 1 week if there happen to be cases of such unusual delays. After which, you can always contact us again for help.

What happens in the event of lost packages?

91handbags.com has decided to protect customers on any loss of packages sent to you via EMS or Registered Post. For registered postings, simply wait 3 months, so we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. For EMS deliveries, it may take up to 1 month to claim for reimbursements. We remain as always 100% dedicated to customer service.

For those who selected 'unregistered' postings as a choice of delivery, 91handbags.com CANNOT be held accountable for loss of packages caused by your local postal systems.

I am having trouble ordering. What's wrong?

Our website requires that your browser can accept cookies. In the Tools section of your browser, please make sure that you have activated this option.

Why isn't my browser working?

Our server uses secure encryption. This requires an SSL compliant browser like Netscape Navigator 3.02 or later, or Microsoft Internet Explorer 3.02 or later.

Why is your site so slow?

Our web store runs on very high bandwidth provided by GoDaddy.com. If you experience slow transfers, the problem may only be temporary. If the problem persists, please feel free to contact us.

How to do drop shipping 

1.You can show my photos to your clients freely from my list.
2.Write down details in the comment when you place order.
3.Send me your client`s shipping address when place order.
4.We ship out items by Express Mail Service (EMS) according to your demand, package track number and track website provided.
5.It is easy and fast, top convenient for your business.

What if I cannot remember my password?

Sign in on our home page and select the link: password forgotten, and we will email you a new password within minutes.

Is my personal information secured?

Yes, we offer a safe shopping guarantee to protect any information you transmit to us during the checkout process. We use SSL to ensure all the information you inputed on the site are encrypted. SSL is the highest standard in internet encryption technology, which is a technical approach of saying that it is a highly sophisticated method of scrambling data as it travels from your computer to the servers of our website to prevent any fraud or illegal use.

Tel: 1-206-203-6818